IntegrationHub in ServiceNow

IntegrationHub subscription and Benefits

IntegrationHub subscription

Before we go with the subscription packages of IntegrationHub, lets first understand why basically we need it.
As we know, Spokes within IntegrationHub provides the ability to contact external systems’ integration APIs and activate protocol steps. Each subscription level includes additional spokes and capabilities. One Subscription package will not fit all customers.
Hence ServiceNow has provided different levels of subscription, customers can avail according to their need. Each IntegrationHub subscription package also includes a number of Protocols, Entitlements, and Features.

Let’s see the different subscription packages available in ServiceNow:

Starter Pack: Build your own integrations.
Standard Pack: Automate developer operations.
Professional Pack: Automate IT operations.
Enterprise Pack: Automate human resources, customer relationship management, enterprise resource planning, and more.

PurposeBuild your own integrations.Automate developer operations.Automate IT operations.Automate human resources, customer relationship management, enterprise resource planning, and more.
Maximum transactions per year1,000,0001,500,0003,000,0006,000,000
Spokes included
Cisco Webex Meetings, Continuous Integration and Continuous Delivery (CICD), Slack, Slack Webhooks, Twilio, Microsoft Teams, Microsoft Teams Graph, Workplace by Facebook, HipChat, Zoom
Starter package+ Azure DevOps Boards, Jira, F5 BIG-IP, GitLab, Jenkins, Docker, Kubernetes, InfoBlox, TwitterStandard package+ Box, Google Cloud Translator Service, Google Calendar, Google Drive, Google Tasks, Gmail, Microsoft Active Directory, Microsoft Azure Active Directory, Microsoft Dynamics CRM, Microsoft Exchange Online, Microsoft Exchange Server, Microsoft OneDrive, Microsoft SharePoint Online, OktaProfessional package+ Adobe Experience Platform, Adobe Sign, Coupa, DocuSign, Microsoft SCCM,
Protocols includedSOAP step, REST step, Open API supportStarter package+ JDBC stepStandard package+ PowerShell step, SFTP step, SSH stepProfessional package
Entitlements includedNoneNoneOrchestration Activity Designer, Activity Packs, and all templatesAll Orchestration features, Client Software Distribution, Password Reset
Features includedPayload Builder step, Retry policies, Remote TablesStarter package+ XML ParserStandard packageProfessional package+ Data Stream actions and introspection (dynamic inputs and dynamic outputs)

Benefits of IntegrationHub

Single Solution

IntegrationHub consolidates multiple Now Platform automation capabilities into a single environment so process owners and developers can build and visualize business processes and integrations from a single interface.


IntegrationHub adds integration capabilities to Flow Designer. It provides spokes for integrations with common IT collaboration tools and other ServiceNow instances.
Synchronizing data across multiple production instances using the eBonding spoke is a good example of this.

No/Low Code Environment

IntegrationHub extends Flow Designer to provide low-code to no-code integration capabilities for non-technical users. They can use base instance integrations for external services like Azure Active Directory, Active Directory, Slack, Microsoft Teams, and HipChat.
It also allows developers to encapsulate integration actions into reusable integration components (spokes) using REST, SOAP, Payload Builder, PowerShell, and script. Anyone can use these spokes to build their flows without a line of code.

3rd Party Resources

Like any other application on the Now Platform, IntegrationHub spokes can be created and published to an application repository, the ServiceNow Store, or to ServiceNow Share to be shared with the ServiceNow community. Several of these spokes are available for free or for an additional fee.