IntegrationHub subscription Before we go with the subscription packages of IntegrationHub, lets first understand why basically we need it.As we know, Spokes within IntegrationHub provides the ability to contact external systems’ integration APIs and activate protocol steps. Each subscription level includes additional spokes and capabilities. One Subscription package will not fit Read More

What is an incident? An incident is defined as one of the following: Unplanned interruption to an IT serviceReduction in the quality of an IT serviceFailure of a configuration item (CI) that has not yet affected serviceAn event that has not yet impacted the service to the customer What is Read More