ServiceNow Quiz

ServiceNow Fundamentals Mock Paper 1

This Quiz will contains basic questions of ServiceNow that will help you to clear Certified System Administrator (CSA) certification.

Instructions:

Number of Questions: 60

Time Limit: 1 Hour 30 Minutes

Passing Marks: 70%

1 / 60

Which search feature can be used to help narrow down search results in ServiceNow?

2 / 60

Users must have the _________ role to see the Reports module on the application navigator.

3 / 60

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

4 / 60

Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role  manage? Select 3 Answer from the below options.

5 / 60

Which tab contains the Activity Stream for a task?

6 / 60

What is the recommended way to share a report?

7 / 60

Which tool is used to determine relationships between fields in an import set an existing table?

8 / 60

Which of the following are ways an end user can leave feedback about an article? Select 3 Answer from the below options.

9 / 60

Which tool can be used to change the layout of the form view for all users?

10 / 60

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

11 / 60

By default, a report is shared with:

12 / 60

What is created by default when you create a new table? Select 2 Answer from the below options.

13 / 60

What is the sys_id of a new record ?

14 / 60

Which elevated role is required to modify access control rules?

15 / 60

Which phase of the Report designer lets you choose a color scheme for the report visualization?

16 / 60

What item in the Knowledge Management Service Portal Displays article that have the highest percentage of user making them helpful?

17 / 60

In what order are access controls evaluated?

18 / 60

Which of the following are true regarding flow Designer? Select 3 Answer from the below options.

19 / 60

List provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

20 / 60

Which modules can you use to create a new table? Select 2 Answers from the below options.

21 / 60

What is selected to impersonate another user?

22 / 60

Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answer from the below options.

23 / 60

To see the notifications that are currently defined on the Now Platform, you can navigate to:

24 / 60

An application is a group of modules, or pages, that provide related information and functionality in an instance.

25 / 60

The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options.

26 / 60

Which of the following are valid report sharing options? Select 5 Answers from the below options.

27 / 60

Which three tabs are used to configure an email notification? Select 3 Answers from the below options.

28 / 60

Which feature allows end users to post questions and answer other user questions?

29 / 60

Which module allows an admin to change the look and feel for an instance?

30 / 60

Which of the following are true regarding Flow Designer actions? Select 3 Answer from the below options.

31 / 60

Which of the following are ways to create a favorite? Select 3 Answer from the below options.

32 / 60

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.

33 / 60

If the end user wants to report on Incident, where do they navigate on the service portal?

34 / 60

Which of the following are Flow Designer triggers? Select 3 Answers from the below options.

35 / 60

Where does the System Administrator navigate to edit a catalog item?

36 / 60

Which field type display records from another table?

37 / 60

When using Form Designer, icons presented on each field includes which of the following. Select 3 Answer from the below options.

38 / 60

What is the best way to share a knowledge article with another user?

39 / 60

What allows users to see a time stamped history of all action taken within a record?

40 / 60

Which option allows you to update existing Target Table records when importing data from an import set?

41 / 60

Which menu provides options related to viewing, configuring, creating favorites, and saving form data?

42 / 60

What types of permissions can be configured in an access control rule? Select 3 Answer from the below options.

43 / 60

Which phase of the Report designer lets you define the Group by attribute?

44 / 60

What is the collection of permissions used to grant access to different parts of the platform?

45 / 60

A field can be added to a table and from by accessing which part of the From Designer interface?

46 / 60

By default, the application navigator shows _________ history entries.

47 / 60

Which feature allows users to manage which notifications they receive about various activities occurring in the platform?

48 / 60

Select the report visualization types that can be generated from a list of records. Select 2 Answer from the below options.

49 / 60

What do you select to personalize the system setting of the Now Platform user interface?

50 / 60

The _____________ is an interface for creating and modifying workflows by arranging and connecting activities to drive processes.

51 / 60

Which menu can users access to display action that involve creating quick reports, configuring lists, and exporting data?

52 / 60

When using the Service Portal, how do end users typically access the service catalog?

53 / 60

When configuring an email notification, where can you choose field values from the record to include within the message?

54 / 60

A column in a list represent what in the ServiceNow instance?

55 / 60

The ________________ provides a graphical summary of the stages in a process.

56 / 60

From the end user’s perspective, how are the products and services in the service catalog organized?

57 / 60

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?

58 / 60

Notification in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.

59 / 60

Where can users set their notification subscription preferences?

60 / 60

Different form templates can be applied to a form by accessing the:

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