If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

What is used to create a link on an HR Case form that accesses information outside the application?

User authentication and Instance restriction are examples of what type of security?

What determines if a user can view a knowledge article?

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

What kind of records do HR Requests create?

What do Client Roles define?

If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?

What are the key differentiators between an HR Profile record and a User record? (Choose three.)

What defines an employee’s access to the HR Service Portal / Employee Service Center?

When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

What is the purpose of the Owning Group field on the HR Template?

In the base ServiceNow instance, how are User Criteria used?

How does ServiceNow know which HR Template to use on an HR Case?

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.

If a knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

How is the HR template associated with an HR service?

When does the HR Template populate information on the HR Case form?

Who can generate the PDF document on an active HR Case?

An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.

Using base platform functionality, which of the following is the first step the system takes to assign the Case?

What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

What types of HR Document templates may be created in ServiceNow? (Choose two.)

How many User Criteria Records may be applied to a single KB or KB Article?

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

What role is required to access the modules in the HR Integrations application?

In which module can the HR admin manage the HR email address for incoming HR requests?

What are some of the benefits of having separate COE tables? (Choose two.)

What role is required, at a minimum, to view confidential HR Profile data?

What kinds of records can be created using HR Service Activities? (Choose two.)

When creating a PDF Document Template, where does the list of Document Revisions come from?

Which of the following are examples of HR application scopes? (Choose four.)

After the HR Admin [sn_hr_core.admin] role has been removed from the admin role, how may a user with only the admin role add members to HR groups?

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

What method needs to be invoked from MatchingRuleProcessor class?

What does ServiceNow now call the HR application?

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

An HR Admin without the System Admin role can do what? (Choose three.)

If the Match All field is checked on a User Criteria record, the user:

If a knowledge base and its articles have no user criteria selected, a user without a role can do what?