When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

What are some of the benefits of having separate COE tables? (Choose two.)

In the base ServiceNow instance, how are User Criteria used?

What kinds of records can be created using HR Service Activities? (Choose two.)

How many User Criteria Records may be applied to a single KB or KB Article?

What are the key differentiators between an HR Profile record and a User record? (Choose three.)

What method needs to be invoked from MatchingRuleProcessor class?

What does ServiceNow now call the HR application?

User authentication and Instance restriction are examples of what type of security?

If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

What is used to create a link on an HR Case form that accesses information outside the application?

When does the HR Template populate information on the HR Case form?

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

In which module can the HR admin manage the HR email address for incoming HR requests?

If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

Which of the following are examples of HR application scopes? (Choose four.)

How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

An HR Admin without the System Admin role can do what? (Choose three.)

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

What is the purpose of the Owning Group field on the HR Template?

An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.

Using base platform functionality, which of the following is the first step the system takes to assign the Case?

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

What do Client Roles define?

What role is required to access the modules in the HR Integrations application?

If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

When creating a PDF Document Template, where does the list of Document Revisions come from?

How is the HR template associated with an HR service?

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

How does ServiceNow know which HR Template to use on an HR Case?

Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?

What defines an employee’s access to the HR Service Portal / Employee Service Center?

If the Match All field is checked on a User Criteria record, the user:

What determines if a user can view a knowledge article?

If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

Who can generate the PDF document on an active HR Case?

What role is required, at a minimum, to view confidential HR Profile data?

What types of HR Document templates may be created in ServiceNow? (Choose two.)

What kind of records do HR Requests create?

When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

After the HR Admin [sn_hr_core.admin] role has been removed from the admin role, how may a user with only the admin role add members to HR groups?

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.

If a knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?